Delivery – Small Box Electricals
Update on our delivery service for small items
Our courier partners (DPD, Royal Mail and On the Dot) have all updated their delivery processes to take extra precautions. Please follow the advice below.
Customers can use the DPD app to nominate a ‘safe place’ for their delivery to be left if they do not want close contact. For customers unable to use the DPD app, DPD is still able to offer a contact-free delivery. They will take a picture of the property and capture a proof of delivery name instead of capturing a customer signature.
Royal Mail is an unsigned service. Where Royal Mail needs to deliver a parcel, its teams will place the parcel at the customer’s door. Having knocked on the door, the delivery teams will step aside to a safe distance while the item is retrieved. If the delivery cannot take place, Royal Mail will take the parcel to the local depot for collection by the customer. The parcel will be held for 18 days as per normal process.
For On the Dot, where a standard signature delivery is not possible, On the Dot will attempt to leave the parcel in a safe place and inform the customer of where the parcel has been placed.
To see the courier partner for your delivery, please check your dispatch confirmation email (which will also include your tracking reference).
- Small box electricals like computers, tablets, camera’s, small kitchen appliances
- Handling/despatch time: up to 5 working days
- All deliveries are FREE
- We deliver within the UK only
- We don’t post to Channel Islands or Internationally
- Warehouse/store pick-ups are not available
Delivery – Free
Despatch from warehouse: up to 5 working days* – Customers receive an email to confirm despatch.
Postal service/courier delivery: up to 5 working days* after despatch – delivered by DPD or Royal Mail 48**
Courier deliveries are Monday to Friday, 9am to 5pm; excluding bank holidays.
*Working days are Monday to Friday, 9am to 5pm; excluding bank holidays.
**Courier selection is standard and will depend upon value and/or weight/dimensions of the product.
Despatch & delivery of large domestic appliances & large screen TV’s will be dependent upon the delivery option selected at checkout. See below for details.
Royal Mail or DPD
Large appliances or electricals are delivered by our KNOWHOW™ delivery teams.
We deliver within the UK only. This includes Northern Ireland and the Isle of Man.
We do not accept orders to PO Box addresses and International orders, including those from the Republic of Ireland, the Scottish Highlands and the Channel Islands.
Orders for large domestic appliances are accepted to all mainland UK addresses (including Northern Ireland) and the following islands: Isle of Skye, Isle of Sheppey, Anglesey, the Isle of Wight, and the Isle of Man. This excludes the Channel Islands and BFPO.